Terms and Conditions


The Contract for a short-term holiday rental shall be made between the Client and the Owner. The Contract shall be governed by UK Law. It will be entered into when the deposit is processed and we issue the confirmation letter. The Contract will be subject to all the following booking conditions. The Client should check the confirmation form carefully.


A deposit of one third of the rental fee is payable if the booking is made more than three months before the commencement of the rental. The balance of the rental fee and a cautionary deposit of £1000 (see below, applicable to all rentals with the exception of mid-week breaks) is payable three months before the booking date. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than three months before the commencement of the rental, the total rental fee and the cautionary deposit of £1000 is payable on booking. Payment can only be accepted by bank transfer and must be denominated in GBP. For properties booked less than three weeks before your arrival date your booking must be paid for in full, by bank transfer.


A Cautionary Deposit of £1000 is payable three months before the booking date.  You are required to keep the property clean and in good order and will be responsible for any breakages. We will deduct from the Cautionary Deposit the cost of remedying any breach of these obligations together with the cost of any service or goods provided. The whole amount, or the balance after any deduction, of the Cautionary Deposit will be refunded to you promptly following the end of the letting.


Any Cancellation made by the Client for whatever reason shall be in writing to the Owner. Cancellation will only be valid if confirmed by the Owner. Without prejudice to validity, we will endeavour to re-let the property. However, If the Owner is unable to re-let, the full balance owing will remain payable by you and the deposit will not be refunded. If the Owner re-lets the property for part of the period booked they shall refund an amount equal to the money paid less (1) the rental for the period which is not re-let and (2) an administrative charge of £100. If the Owner is unable to re-let the property then all monies paid by the Client shall be forfeit to the Owner. Any balance owing will remain payable by the Client. The Owner strongly recommends Clients take out Cancellation Insurance as the above refund terms are non-negotiable.


The Owner may consider a request from a client to change the dates of the booking after confirmation has been issued. Agreement will be given where the request is received more than three months away from the start of the booking, subject to availability of the property.


Rentals commence, unless otherwise notified, at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure, or 4pm on Sunday for a 2 night weekend booking.


We are in a tranquil location and consideration must be shown to this at all times; this is not the venue for loud music or noise. Please be aware that the person making the booking is responsible for ensuring that the noise policy is adhered to by all members of the group at all times.  In particular music that can be heard outside the house and noise after 9pm must be avoided as we have neighbours close by.  Please see Appendix One for the noise policy.


The number of persons occupying a property must not exceed the maximum number stipulated on the booking form. The property will be used for personal and domestic purposes only. The property shall not be used for any commercial purposes without the written consent of the Owner. The Owner reserves the right to refuse entry to the entire party if these conditions are not observed.  We regret that the rental of the property by all male groups is not permitted.


Should there be any cause for complaint during the occupation of the property it must be notified promptly to the Owners and in case of serious problems confirmed in writing.


The Client is legally bound to reimburse the Owner for replacement, repair or extra cleaning costs on demand. These costs will be deducted from your £1000 cautionary deposit, but are not limited to that amount. You will be billed for the difference between this and the actual cost of the repairs.


The Client shall take all reasonable and proper care of the property, inside the house and in the garden, and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. Failure to meet this standard will result in a cleaning charge against your cautionary deposit.


Well behaved pets are allowed at Springfield House. But we do ask that any pets have their own baskets / sleeping arrangements and that no animals are left alone in the house. If dogs are left in the garden then please ensure any dogs mess is cleared away and disposed of.


Springfield House is entirely non-smoking.


The Owner (for himself, his employees and agents) shall not be liable to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If the property which the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then the Owners obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid.


The Owner does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its servants.


The Owner aims to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. There are many unauthorised websites listing holiday houses, we cannot accept responsibility for any mis-description by these sites. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.


The Owner and their Agent shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.


Guests must accept responsibility for the safety of their children.


Cancellation Insurance is strongly recommended.


We reserve the right to change the advertised prices of our properties at any time without prior notification.  We will confirm the price of your holiday at the point of booking and the rental price agreed for the property (excluding any extras), as specified on the booking form and in the confirmation letter, will remain firm and will not be changed under any circumstances.